Privacy Policy

We use the collected information for the following purposes:

Service Provision:

• Create and manage your user account
• Process tournament registrations and entries
• Facilitate gameplay and match organization
• Calculate and distribute prizes
• Process payments, deposits, and withdrawals

Communication:

• Send important service updates and notifications
• Provide customer support and respond to inquiries
• Send promotional offers and tournament announcements (with consent)
• Notify about account activities and transactions

Security & Compliance:

• Verify your identity and prevent fraud
• Detect and prevent cheating or rule violations
• Comply with legal obligations and KYC requirements
• Enforce our Terms & Conditions
• Protect against unauthorized access and security threats

Improvement & Analytics:

• Analyze app usage patterns and performance
• Improve our services, features, and user experience
• Develop new features and tournaments
• Conduct research and statistical analysis

We do not sell your personal information. We may share your data with:

Service Providers:

• Payment processors for transaction handling
• Cloud storage providers for data hosting
• SMS and email service providers for notifications
• Analytics platforms to improve our services
• Customer support tools

Legal Requirements:

• When required by law or legal process
• To comply with government requests or investigations
• To protect our rights, property, or safety
• To prevent fraud or security threats

Business Transfers:

• In case of merger, acquisition, or sale of assets
• During bankruptcy or similar proceedings

With Your Consent:

• When you explicitly agree to share information
• For specific purposes disclosed at the time

We implement industry-standard security measures to protect your data:

Technical Safeguards:

• 256-bit SSL/TLS encryption for data transmission
• Encrypted storage of sensitive information
• Secure payment processing through PCI-DSS compliant gateways
• Regular security audits and vulnerability assessments
• Firewall protection and intrusion detection systems

Administrative Safeguards:

• Access controls and authentication mechanisms
• Limited employee access to personal data (need-to-know basis)
• Regular staff training on data protection
• Incident response procedures

Important: While we use reasonable security measures, no method of transmission over the Internet is 100% secure. You are responsible for keeping your account credentials confidential.

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce our agreements
• Prevent fraud and abuse

Retention Periods:

• Active Accounts: Data retained while account is active
• Inactive Accounts: Deleted after 3 years of inactivity
• Transaction Records: Retained for 7 years (tax compliance)
• Account Deletion: Most data deleted within 30 days; some retained for legal purposes

You have the following rights regarding your personal data:

• Access: Request a copy of your personal information we hold
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Receive your data in a structured, machine-readable format
• Withdraw Consent: Revoke consent for data processing (where applicable)

To exercise these rights, contact us at privacy@xenoraesports.com

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze app performance and usage
• Provide personalized content and advertisements
• Enhance security and prevent fraud

You can manage cookie preferences in your device settings, but disabling cookies may affect app functionality.

Our app may contain links to third-party websites or services (e.g., payment gateways, social media). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

Xenora Esports is intended for users aged 18 and above. We do not knowingly collect information from children under 18. If we become aware that a child has provided personal information, we will delete it immediately.

If you are a parent or guardian and believe your child has provided information to us, please contact us at privacy@xenoraesports.com

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

We will notify you of significant changes via:

• Email notification to your registered email address
• In-app notification or banner
• Update notice on our website

Your continued use of our services after changes are made constitutes acceptance of the updated Privacy Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

We will respond to your inquiry within 7 business days.