Terms & Conditions

By creating an account and using Xenora E-sports, you confirm that:

• You are at least 18 years of age or the legal age of majority in your jurisdiction
• You have the legal capacity to enter into binding contracts
• You will comply with all applicable laws and regulations of India
• All information provided during registration is accurate and truthful
• You will keep your account credentials secure and confidential
• You are not a resident of prohibited states (Assam, Odisha, Sikkim, Nagaland, Telangana, Andhra Pradesh)

Xenora E-sports is a skill-based gaming platform:

• Tournament outcomes depend on players' gaming skills, strategy, reflexes, and decision-making abilities
• Success requires practice, knowledge of game mechanics, and tactical gameplay
• Rankings are based on verifiable performance metrics: kills, placement, survival time, and damage dealt
• This is NOT a game of chance, lottery, or gambling
• Protected under Indian laws as a legitimate skill-based competition platform

Account Creation:

• You register with a valid email address or your Google account, and add your Free Fire name and UID before joining tournaments
• One Xenora account works in both apps: Xenora E-sports (players) and Xenora Studio (group owners and managers)
• Each user is allowed only ONE account per person
• Multiple accounts by the same user will result in permanent ban of all accounts
• You are responsible for all activities conducted under your account
• Currently, KYC verification is not mandatory but may be required in future for regulatory compliance

Account Security:

• Keep your login credentials confidential and secure
• Do not share your account with others
• Notify us immediately at support@xenora-esports.in if you suspect unauthorized access
• We are not liable for losses due to unauthorized account access resulting from your negligence

Eligibility:

• Open to Indian residents aged 18 years and above
• NOT available to residents of: Assam, Odisha, Sikkim, Nagaland, Telangana, and Andhra Pradesh
• Participants must have a valid, non-banned Free Fire account
• Banned or suspended Free Fire accounts are not eligible to participate

Tournament Conduct:

• Join tournaments by registering through the app before the deadline
• Room ID and password will be provided 10-15 minutes before match start time
• Use only your registered Free Fire UID for all tournaments
• Screenshots of match results are mandatory for prize verification
• Failure to submit valid proof may result in disqualification and prize forfeiture
• Tournament organizers' decisions on results and disputes are final and binding
• Scoring based on: Placement points + Kill points (as per official Free Fire tournament rules)

Strictly Prohibited Activities:

• Using hacks, cheats, mods, emulators, or any third-party software/tools
• Teaming or collusion in solo tournaments
• Match fixing, intentional feeding, or any form of result manipulation
• Abusive behavior, harassment, or toxic conduct towards other players or staff
• Using VPN, proxy servers, or location spoofing tools
• Account sharing or playing on behalf of another user

Violation Consequences: Any violation will result in immediate disqualification, prize forfeiture, permanent account ban, and possible legal action in severe cases.

How deposits work:

• 1 coin = ₹1
• Deposits are made by manual UPI: you pay from your own UPI app, upload the payment screenshot (and the UTR if you have it), and our team checks and approves it
• Each UTR can be used only once. Coins are added after approval, not instantly
• We do not process card, net banking or wallet payments inside the app
• The minimum and maximum deposit amounts are shown in the app
• Deposits are generally non-refundable, except for errors described in our Refund Policy
• Bonus on deposits: some deposit amounts receive bonus coins, as shown in the app

Withdrawals:

• You can withdraw your winning balance (and manager balance if you are a Xenora Studio manager) to your UPI ID or bank account
• The minimum and maximum amount per withdrawal, the daily limit and the withdrawal fee are set by Xenora and shown in the app before you confirm. They may change
• Players can withdraw only after depositing a minimum total amount, shown in the app. This rule does not apply to manager balance
• Only one withdrawal request can be pending at a time (per balance type). You can cancel a pending request
• Processing time: our team pays withdrawals by hand, usually within 24 hours (up to 48 hours during high volume or technical issues)
• Make sure your UPI ID or bank details are correct. A rejected withdrawal is returned to the balance it came from
• We may ask for additional verification before processing a withdrawal

Wallet Types:

• Deposit balance: coins from your deposits and coins other users send you. Can be used for tournament entries and "Send coins". Cannot be withdrawn
• Winning balance: prize money from tournaments. Withdrawable
• Bonus balance: promotional and reward coins. Usable for tournament entries only (up to the limit shown in the app), cannot be withdrawn or sent, and expire after the period shown in your bonus history
• Manager balance (Xenora Studio managers only): your share from tournaments you host. Withdrawable or sendable with "Send coins", cannot be used to join tournaments

Send coins:

• You can send coins to another user by their user ID or email, within the limits shown in the app
• Coins are taken from your winning balance first, then manager balance, then deposit balance. Bonus coins are never sent
• Coins you receive go into your deposit balance (playable, not directly withdrawable)
• Transfers cannot be undone by the sender. Xenora may reverse a transfer in case of fraud or error

• Prizes are credited to your winning balance after the tournament is completed and the results are verified, usually within 24-48 hours
• Winners may be asked for match screenshots showing placement and kills for verification
• Discrepancies in results will be investigated; organizers' final decision is binding
• Prizes may be forfeited in case of rule violations, cheating, or suspicious activity
• Xenora E-sports reserves the right to withhold prizes pending investigation of any irregularities
• Any tax that applies to your winnings under Indian law is your responsibility, unless Xenora is required by law to deduct it

Tournament Entry Fees - Cancellation by Platform:

• If a tournament is cancelled by Xenora E-sports or by its organizer, the full entry fee is refunded to the same balance it was paid from
• If a friend booked and paid for your slot, the refund goes to the friend who paid
• Refunds for cancellations are usually instant

User Unregistration After Joining:

• If you unregister from a tournament after joining, a part of the entry fee is refunded. The refund percentage is set by Xenora and shown in the app
• The rest is kept as a cancellation charge
• No refund once the tournament has started

Technical Issues:

• Technical issues on user's end (internet, device, game crash) do NOT qualify for refund
• Server-side issues affecting majority of players will be reviewed case-by-case
• Contact support@xenora-esports.in immediately if you face platform-related technical issues

Wallet Deposits:

• Deposits are generally non-refundable
• Refunds only for duplicate payments or payments that were not credited to your wallet
• Refund requests must be raised within 7 days with transaction proof (UTR and screenshot)
• See our Refund Policy for details

Xenora E-sports is committed to maintaining fair play and competitive integrity. We employ:

• Advanced detection systems to identify suspicious gameplay patterns
• Manual review of flagged matches and player reports
• Cross-verification with Free Fire official anti-cheat systems
• Screenshot and video proof requirements for high-value tournaments

Consequences of Cheating:

• Immediate disqualification from ongoing and future tournaments
• Forfeiture of all prizes, winnings, and wallet balances
• Permanent account ban with no possibility of appeal
• Legal action and FIR filing in cases involving fraud or financial manipulation
• Information sharing with relevant authorities and Free Fire developers

If you suspect another player of cheating, report immediately through the app or email support@xenora-esports.in with evidence.

All content, features, and functionality on Xenora E-sports including but not limited to:

• Text, graphics, logos, images, icons, and visual designs
• Software, source code, algorithms, and technical architecture
• Tournament formats, scoring systems, and competition structures
• Trademarks, service marks, and brand assets
• User interface design and user experience elements

Are owned by Xenora E-sports and protected by Indian and international intellectual property laws. Unauthorized use, reproduction, distribution, or modification is strictly prohibited and may result in legal action.

Note: Free Fire is a trademark of Garena International. Xenora E-sports is an independent third-party tournament platform and is not affiliated with, endorsed by, or sponsored by Garena.

Xenora E-sports shall not be liable for:

• Internet connectivity issues, network problems, or device malfunctions on user's end
• Delays, failures, or technical issues with Free Fire servers operated by Garena
• Actions, conduct, or offensive behavior of other users
• Unauthorized access to your account due to your own negligence or sharing of credentials
• Any indirect, incidental, consequential, or punitive damages
• Loss of data, profits, or business opportunities
• Failures or delays of your bank, UPI app or other payment provider
• Changes in government regulations affecting skill-gaming platforms

Maximum Liability: Our total liability to you for any claims arising from use of services is limited to the amount you paid to us in the past 3 months, or ₹1,000, whichever is lower.

Termination by You:

• You can delete your account in the app (latest version: Profile → Settings → Delete account) or as explained at https://xenora-esports.in/delete-account. One deletion covers both Xenora E-sports and Xenora Studio
• Withdraw your winning and manager balance and finish pending withdrawals, deposits under review and upcoming tournaments first
• Deposit balance and bonus coins are forfeited when you delete your account
• Your personal data is erased 30 days after the request. Logging in again within 30 days cancels the deletion. After that, deletion is permanent and cannot be reversed

Termination by Us: We may suspend or permanently terminate your account for:

• Violation of these Terms & Conditions
• Fraudulent activities, cheating, or use of unauthorized tools
• Abusive behavior towards staff, support team, or other users
• Creating multiple accounts or account manipulation
• Non-payment, payment disputes, or chargeback fraud
• Suspected money laundering or illegal financial activities
• Being a resident of prohibited states

Post-Termination:

• Upon termination, your access to all services will cease immediately
• Deposit Wallet and Winning Wallet balances (excluding bonuses) will be refunded after deducting applicable charges and pending investigations
• Bonus Wallet amounts are forfeited
• Refund processing may take 7-14 business days
• We reserve the right to retain data for legal and compliance purposes even after account deletion

• What Xenora Studio is. Xenora Studio is a tool for group owners and tournament managers to create a group, manage members, send announcements, host tournaments and see their score and earnings. Players use the Xenora E-sports app to join.
• Eligibility. You must be 18 or older and have a verified Xenora account. To host tournaments you must apply as a manager: this needs a verified phone number and other conditions (for example group size, active members and account age) shown in the app. Xenora can approve, refuse, pause or remove manager access at any time.
• Your group. You are responsible for what you post in your group, including its name, logo, description and announcements. Do not post anything illegal, misleading, abusive or that copies someone else's brand.
• Hosting tournaments. You must run each tournament as described, give players correct room details on time, and enter results honestly and within the time allowed. Fixing matches, cheating, favouring players, or misusing player data is not allowed and can lead to removal and withholding of earnings. Missing the result deadline cancels the tournament with a full refund to players and a strike on your account.
• Entry, prizes and your share. Entry fees, prize split and your share are set by the rules shown when you create a tournament, including any limits for your tier. Your share is added to your manager balance after the result is final. Xenora keeps its own share as shown in the app.
• Manager balance and withdrawals. Your manager balance cannot be used to join tournaments. It can be withdrawn, or sent to another user with "Send coins". Withdrawals go to your UPI or bank account and are paid by hand by our team, usually within 24–48 hours, after the withdrawal fee shown in the app. The minimum-deposit rule for players does not apply to manager balance. Managers do not collect money from players. Xenora can delay or hold a payment during a dispute, a rule check or an investigation.
• Scores, tiers and ratings. Your manager score, tier and player ratings are calculated by Xenora and can change your limits and benefits. They are shown to other users.
• Player data. You see only what you need: members' usernames and join dates, and the Free Fire name and ID of players registered in your tournaments. You never see their email, phone or wallet. You may use this information only to run your tournaments. Do not copy, sell or share it, or contact players outside the purpose of the tournament.
• Suspension and removal. We can suspend or close a group or manager account for breaking these Terms, for fraud, or for legal reasons. Three strikes suspend manager access automatically. Your balance is handled as the law and these Terms allow.
• Changes. We may change Xenora Studio and these terms. Continuing to use the app means you accept the changes.

These Terms are governed by the laws of India. Any disputes, claims, or legal matters arising from your use of Xenora E-sports will be subject to the following:

Jurisdiction:

• All disputes shall be subject to the exclusive jurisdiction of courts located in India
• Specific court jurisdiction will be determined based on the location where the cause of action arises

Dispute Resolution Process:

• Step 1: Contact our support team at support@xenora-esports.in with detailed complaint
• Step 2: We will acknowledge receipt within 24 hours and investigate within 7 business days
• Step 3: If unresolved, escalate to our Grievance Officer at official@xenora-esports.in
• Step 4: Grievance Officer will respond within 15 days with resolution or explanation
• Step 5: If still unresolved, matter may be taken to appropriate legal authorities

Grievance Redressal:

• Grievance Officer Email: official@xenora-esports.in
• Response Time: Within 15 business days

We reserve the right to modify, update, or replace these Terms & Conditions at any time. Changes may be made due to:

• New features, services, or tournament formats
• Legal, regulatory, or compliance requirements
• Platform improvements or policy updates
• User feedback or operational needs

Notification of Changes:

• Significant changes will be notified via email to your registered email address
• In-app notifications or banners will be displayed
• Updated Terms will be posted on this page with new "Last Updated" date

Your Acceptance: Continued use of Xenora E-sports after changes are posted constitutes your acceptance of the modified Terms. If you do not agree with any changes, you must stop using our services and request account deletion.